Harvard Business

MARCH 9, 2018

GE also went to work on transforming internal processes like sales and supplier relationships. P&G could probably have lost little ground to competitors had it invested in digital in a more targeted fashion. With innovative information technology, however, executives sometimes lose their rational decision approaches.

Industry 28

Industry Company Productivity Marketing 28

Harvard Business

JULY 19, 2016

.” When the company upgraded its commercial insurance line for small businesses a few years ago, the agents jammed internal call centers with questions about how the policies worked and how to set sales quotes. The cost of simply expanding the call centers was prohibitive. Don’t make your AI too lite.

Company 28

Company Knowledge Base Insurance Insurance 28

Management Consulted

NOVEMBER 2, 2015

Thankfully, everything stayed in a nice orderly fashion, the way accountants like it, after the audit portrayed Peat Marwick in a favorable light. Information Technology. Sales and Marketing. Business Process Management. Change Management. Global Business Services. Human Resources. Other Operations.

Interviews 100

Interviews Culture Consulting Case Interview 100