Change Management Enterprise Metrics Sales 
Harvard Business
OCTOBER 23, 2017
Data science is becoming a reality for change management, and although it may not have arrived yet, it is time for organizations to get ready. The companies best positioned to change in the next decade will be the ones that set themselves up well now, by collecting the right kind of data and investing in their analytics capacity.
Harvard Business
MAY 8, 2017
Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.
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Harvard Business
JULY 19, 2016
.” When the company upgraded its commercial insurance line for small businesses a few years ago, the agents jammed internal call centers with questions about how the policies worked and how to set sales quotes. The cost of simply expanding the call centers was prohibitive. Don’t make your AI too lite.
Harvard Business
FEBRUARY 8, 2018
Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). That makes it imperative to start thinking about how management will be changed by the most impactful information technology of our time: cloud computing.
Management Consulted
NOVEMBER 2, 2015
Sales and Marketing. Business Process Management. Change Management. Enterprise Solutions. Diversity Advisory Board Scorecard – Developed to set meaningful diversity metrics for the firm. Innovation and Engineering. Procurement Advisory. Supply Chain and Operations. Other Operations. MC Links.
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