Remove Change Management Remove Culture Remove Travel Remove Turnaround
article thumbnail

Leaders Who Get Change Right Know How to Listen

Harvard Business

What she learned informed her strategy for the turnaround, which she then communicated through a series of town halls, roundtables, and memos. In fact, she logged nearly 200,000 miles that first year as she traveled to each site to share the strategy and reignite enthusiasm about the future of Xerox. Hope rekindled. Energy returned.”

article thumbnail

A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.

Harvard Business

In the end, a combination of unattainable objectives, an environment that lacked transparency, and a culture where failure was not perceived to be a viable option, led some VA administrators and clinic staff to manipulate data to make it appear as though the wait time goal was being achieved.

Culture 28