Remove Case Interview Remove Recruitment Remove Research Remove ROI
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Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

A case in point is WeWork, the provider of coworking spaces, which has grown its enterprise customer base in the last year by 370%. But our research and reporting show this isn’t the case. We’ve separately toured and interviewed principals in more than a dozen corporate coworking spaces in the U.S.,

Company 32
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6 ways to renew (and stick to!) your CX vows

1 to 1

Start with research and journey mapping to create a visual representation of the path your customers take when they engage with your brand. Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer.

Metrics 26
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Start Networking with People Outside Your Industry

Harvard Business

First, if your network has become too narrow, you limit your options in case of a career change, or a downturn in your company or industry. Indeed, research shows that companies with more diverse boards enjoy better financial performance. It may seem innocuous, but that inadvertent myopia can put you at serious professional risk.

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Getting the Most from an Online Customer Community

Harvard Business

Over the years, online community research has matured from novelty to necessity – an essential tool for marketing professionals. According to the Market Research Society (MRS) , spending on online research increased 15 percent from 2008 to 2012. ” Don’t just recruit “fans” for your community.

ROI 28