Case Interview eBook Metrics Recruitment 
1 to 1
DECEMBER 13, 2021
Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.
Consulting Success
JANUARY 29, 2018
We love being in the trenches with our clients, a case with every professional services firm. What kind of metric do you use to measure that in terms of compensation based on great client work? I think their recruiters love that because it’s an annuity for them. The three of us who own Navalent are also practitioners.
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