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How My Company Created an Apprenticeship Program to Help Diversify Tech

Harvard Business

I interviewed more than 50 people from underrepresented groups who have made it in the tech industry, asking them to help me understand why they weren’t applying for my open tech jobs. They recruited a group of 30 individuals, ages 18-20, who expressed interest in the program. Native American, 18.1%

Company 37
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6 ways to renew (and stick to!) your CX vows

1 to 1

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. Consider adding Voice of Customer (VoC) , analytics , interviews, and polls to your arsenal of feedback tools. There are many ways to begin measuring your CX program.

Metrics 26