6 ways to renew (and stick to!) your CX vows
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DECEMBER 13, 2021
Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. Consider adding Voice of Customer (VoC) , analytics , interviews, and polls to your arsenal of feedback tools. How can data be used to iterate and adjust your customer experience over time?
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