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Business intelligence vs. predictive analytics: Turn key differences into advantages

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While many companies use these tools to better utilize the big data at their disposal, a quick Google search shows that these are still common questions. Business intelligence and predictive analytics are often used interchangeably to describe tools and methods for utilizing data to make informed decisions.

Data 26
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How One Company Made Its Analytics Investment Pay Off

Harvard Business

In the age of rapid advances in data science and artificial intelligence, many organizations still struggle to incorporate advanced analytics capabilities into their business models. Recruiting this high-demand skill set was not easy. The best advice is that if you err in recruiting, adjust swiftly. David Malan/Getty Images.

Company 28
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Why Aren’t Black Employees Getting More White-Collar Jobs?

Harvard Business

Forty years ago, two companies were known for aggressively recruiting minorities on college campuses: IBM and Xerox , both considered hot tech companies of that era. My senior year in college, a black sales rep from IBM encouraged me and a group of fellow black students to consider a career with the company. Hayon Thapaliya.

Metrics 33
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6 ways to renew (and stick to!) your CX vows

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Data is at the core of any customer experience strategy. You can also use data collection to build a more nuanced understanding for the “why” behind your customer journey maps. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26
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We Interviewed 57 Female CEOs to Find Out How More Women Can Get to the Top

Harvard Business

Throughout the research, Korn Ferry used our best-in-class CEO benchmark, which comprises typical scores for CEOs (virtually all male) who are in the 99th percentile of work engagement, as a touchstone to highlight similarities and underscore differences for the women in the study. Some women expressed frustration about the delay.

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7 Practical Ways to Reduce Bias in Your Hiring Process

Harvard Business

” In the workplace, this “can stymie diversity, recruiting, promotion, and retention efforts.” Job listings play an important role in recruiting talent and often provide the first impression of a company’s culture. The goal is for the “interview to become a third independent data point.”

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What the Best Transformational Leaders Do

Harvard Business

How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Financial performance. They Use Culture Change to Drive Engagement. Microsoft is a case in point.