The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION
Harvard Business
MAY 3, 2016
Ranjay Gulati, the Jaime and Josefina Chua Tiampo Professor of Business Administration at HBS, heads the Advanced Management Program — which empowers executives with the management expertise and cross-functional perspective to drive performance across domains, industries, and borders. It doesn’t happen overnight.
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