Banking Process Improvement Sales Training 
Tom Spencer
MARCH 21, 2020
The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. From airlines to banks we experience this all the time. Shifting employee attitudes.
Tom Spencer
MARCH 21, 2020
The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. From airlines to banks we experience this all the time. Shifting employee attitudes.
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