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Customers are your ‘ace in the hole’ during uncertain times

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Before the economy shifts too much, now is the time to act carefully and build stronger ties with your customers, who are the most important assets in your balance sheets. The best partners will guarantee you cost savings by improving efficiencies that don’t sacrifice CX. Don’t take employees for granted.

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How Deloitte Consulting LLP and Salesforce Are Using Technology to Transform the Employee Experience - SPONSOR CONTENT FROM DELOITTE’S CONNECTME AND SALESFORCE

Harvard Business

Third, they’re focused on optimizing what I’ll call the human capital balance sheet, making sure their workforce dollars are creating the right kind of impact in the way that their workforce is showing up day in and day out in the workplace. And to Michael’s point, how does HR partner with the business?