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Customers are your ‘ace in the hole’ during uncertain times

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Locking in valuable customer relationships is a strategic capability that allows firms to stay extremely close to customers to gain valuable insight on where to make incremental investments that will generate ROI quickly and improve the experience. Do: Give customers a reason to stay (and grow) with you. Don’t take employees for granted.

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How Deloitte Consulting LLP and Salesforce Are Using Technology to Transform the Employee Experience - SPONSOR CONTENT FROM DELOITTE’S CONNECTME AND SALESFORCE

Harvard Business

We’re focusing today on how new challenges and new technologies are changing human capital management, and how to ensure that this key resource becomes a sustained competitive advantage for your company. That investing in employee engagement is an actual business imperative, and it has real, measurable ROI.