Remove Analysis Remove Metrics Remove Process Improvement Remove Recruitment
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Benefits of Small Business Consulting

Business Consulting Agency

Consultants work closely with business owners to assess strengths, weaknesses, opportunities, and threats (SWOT analysis), develop growth strategies, and identify key performance indicators (KPIs) for measurable success.

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2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

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Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

Advances in linguistic analysis of text mean we can now capture clues about behavior from people’s word choice; even the use of articles and pronouns can help reveal how someone feels. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.