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2022 wage strategies: How contact centers can face the Great Resignation

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For example, in the recruitment phase, talent acquisition leaders can determine the most predictive pre-hire characteristics of future employees, based on common attributes of their most successful associates, such as education and high levels of empathy.

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Do Doctors Get Worse as They Get Older?

Harvard Business

However, this policy has recently come under scrutiny due to its high burden to doctors and the lack of sound evidence that recertification processes improve doctors’ quality of care. This would help inform new efforts to educate older physicians and improve clinical outcomes. As the physician workforce in the U.S.

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Scaling Customer Service as Your Startup Grows

Harvard Business

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. It’s time to dedicate a full-time person to building your knowledge base and providing customer education support.

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