Remove Airlines Remove Education Remove Ethics Remove Process Improvement
article thumbnail

8 Reasons that May Cause You to Loose Customers

Tom Spencer

From airlines to banks we experience this all the time. You do not have a consistent policy or do not educate employees well. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not. You are not transparent or operate in bad faith.

Banking 88
article thumbnail

8 Issues that May Cause You to Lose Customers

Tom Spencer

From airlines to banks we experience this all the time. You do not have a consistent policy or do not educate employees well. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not. You are not transparent or operate in bad faith.

Banking 78