Remove Airlines Remove Culture Remove Metrics Remove Training
article thumbnail

Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

This type of leadership creates a culture of trust, respect, and open communication within the organization. 10 Cultural Principles of Servant Leadership Embrace the ten key principles of servant leadership. Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership.

article thumbnail

To Change Your Strategy, First Change How You Think

Harvard Business

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

article thumbnail

Your Strategy Has to Be Flexible — But So Does Your Execution

Harvard Business

In the worst case, busyness can become an implicit goal or cultural norm, and the original strategic intent can be lost in a frenzy of detail and activity. ” Metric obsession. Few would deny the importance of corporate culture, for example, even though it is not easily quantifiable. Insight center. A little later, the U.S.