This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Airlines Remove Benchmarking Remove Operations Remove Travel
article thumbnail

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

MARCH 21, 2023

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added.

Report 26
Report Healthcare Airlines Trends 26
article thumbnail

The Price is Right: Decoding the Art of Product Pricing

Tom Spencer

MARCH 8, 2024

For instance, airlines typically try to practice price discrimination by charging higher prices for business travelers and lower prices for tourists. However, the presence of low-cost carriers can often force an airline to drop prices across all customer segments.

Productivity 158
Productivity Sales Marketing Strategy 158
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 76,000+ Insiders by signing up for our newsletter

About
About
Editions
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024