Tom Spencer

MARCH 21, 2020

The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology. The customer needs to know what they are signing up for and what their obligations are. Image: Pexels.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology. The customer needs to know what they are signing up for and what their obligations are. Image: Pexels.

Banking 78

Banking Airlines Insurance Insurance 78

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. And this isn’t just the mechanical manufacturing process, right.

Interviews 156

Interviews Company Marketing Operations 156