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Customer intent is a treasure trove of actionable data hiding in plain sight

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By 2025, smart workflows and seamless interactions among humans and machines will be as standard as the corporate balance sheet, and most employees will use data to optimize nearly every aspect of their work, predicts McKinsey & Company. Companies have an opportunity to truly listen to their customers and better engage.

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Stop Focusing on Profitability and Go for Growth

Harvard Business

Bain & Company’s Macro Trends Group carefully analyzed the global balance sheet and found that the world is awash in money. Global capital balances more than doubled between 1990 and 2010 — from $220 trillion (about 6.5 times global GDP) to more than $600 trillion (9.5 times global GDP).