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These 4 CX and EX trends should set your 2023 priorities

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While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023. In 2023 it’s time for a more thoughtful and proactive approach to customer experience (CX) and employee experience (EX). Help customers help themselves.

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The Myth of a Psychologically Safe Workplace

Organizational Talent Consulting

Challenger safety – This is the last stage when others are able to provide constructive criticism and engage in productive conflict without fear of exclusion or retaliation. Contributor safety – Is participating as an active full-fledged member of the team supported by autonomy and encouragement. References Clark. Doolittle, J. Edmondson, A.