2022, Media, Metrics and Recruiting - Management Consulting Connection

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2022

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Recruiting

2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy

Strategy Strategy Strategy& Talent

6 ways to renew (and stick to!) your CX vows

1 to 1

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success.

Metrics

Metrics Tools Case Interview Strategy

2022 wage strategies: How contact centers can face the Great Resignation

6 ways to renew (and stick to!) your CX vows

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