1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy 26

Strategy Strategy Strategy& Talent 26

Progressus

OCTOBER 25, 2023

Forrester’s 2022 Predictions includes an important statistic that underscores this point: roughly 80% of consumers view the world as all digital — there is no divide. Deloitte’s 2022 Tech Trends came to that same conclusion. Workforce strategies also need to align with profit margins – billable hours, recruiting, retention.

Data 52

Data Agile Tools Talent 52

Organizational Talent Consulting

MARCH 7, 2022

The financial and operational rewards for innovation are significant. Creativity and risk-taking are essential to overcoming challenges, but businesses often reward efficiency and avoid risk. improved operational productivity. recruiting, rewarding, recognizing, and developing innovation champions. References: BCG.

Culture 52

Culture Boston Consulting Group Leadership Recruiting 52

Asamby Consulting

DECEMBER 15, 2021

There is the team, there is the way in which you approach sales and then there is how you manage operations. There’s a variety of reasons for this: We haven’t niched down a lot, just because it is my deep belief that in small business you can’t separate the owner from operations from the people from the tools they use from the financials etc.

Consulting 52

Consulting Management Sales Operations 52