Show report: CX and EX inextricably linked, with empathy as the glue
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MARCH 21, 2023
airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Next month, Delta SkyMiles passengers will enjoy another free perk: in-flight access to Paramount+, the premium video streaming service. We define our business as an experience business. And that’s what we do.
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