Tom Spencer

OCTOBER 13, 2023

Profitability ratios Net interest margin (NIM) Efficiency ratio Return on assets (ROA) Fee income to total income Return on equity (ROE) Dividend payout ratio Total shareholder return (TSR) 1.1 Image 1: Illustrative example of a bank’s net interest income and margin Source: CIBC’s 2022 Annual Report 1.2 We will examine each in turn.

Metrics 88

Metrics Banking Balance Sheet Efficiency 88

Tom Spencer

OCTOBER 6, 2023

A bank’s income statement can be simplified into five main line items: Net interest income Non-interest income Operating expenses Provision for credit losses (PCL) Tax Image 1: Illustrative example of a bank’s income statement Source: CIBC’s 2022 Annual Report 1. the spread). Image 3: Illustrative example of a bank’s operating expenses 4.

Banking 88

Banking Balance Sheet Operations Financial 88

1 to 1

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26

Metrics Tools Case Interview Strategy 26

Organizational Talent Consulting

MARCH 7, 2022

Creativity and risk-taking are essential to overcoming challenges, but businesses often reward efficiency and avoid risk. Conclusion Organizations naturally reward efficiency thinking and avoiding risk. 2022) Overcoming the innovation readiness gap. Innovation doesn't just happen in the workplace without a supportive culture.

Culture 52

Culture Boston Consulting Group Leadership Recruiting 52