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Show report: CX and EX inextricably linked, with empathy as the glue

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airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We We define our business as an experience business. Transportation is what we do,” he added.

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Why an Innovation Culture Matters

Organizational Talent Consulting

According to a recent global study by the Boston Consulting Group, more than two-thirds of executives have identified innovation as one of their top three business priorities. Space travel alone is challenging, but reusing a rocket by landing it on a drone ship takes the complexity to another level. improved operational productivity.

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