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Our thought leadership predictions for 2021

The Source

From our unique position looking across the whole thought leadership landscape, we believe there are some key trends that will help to shape 2021. The events of 2020 have undoubtedly shaken things up in the world of consulting firm content production. Here are our top three: A more agile mindset. A more collaborative approach.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. The post 2021 Black Friday guide: 5 CX strategies for retailers this holiday season appeared first on 1to1 Media. Strategy #1: Deploy flexible WFH staff for the holiday rush.

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