2021 Process Improvement Talent Training 
Rick Conlow
AUGUST 21, 2023
In the battle for talent in an increasingly complex, disruptive, and competitive world, organizations cannot afford to miss this point. Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. Employee recognition is an often-undervalued approach.
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.
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