2021 Metrics Process Improvement Training 
Rick Conlow
AUGUST 21, 2023
Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. Link to Employee Well-Being: A survey conducted by Globoforce in 2021 found that 84% of employees felt recognized by their manager reported lower stress levels. We thought they could do more.
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt. Eliminate waste from operations.
Expert insights. Personalized for you.
69 
Let's personalize your content