2021 Meeting Process Improvement Training 
Rick Conlow
AUGUST 21, 2023
Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. Link to Employee Well-Being: A survey conducted by Globoforce in 2021 found that 84% of employees felt recognized by their manager reported lower stress levels.
1 to 1
DECEMBER 22, 2021
With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.
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