Brimstone Consulting

AUGUST 16, 2021

Tsipursky cautions that these biases are causing leaders to “fall victim to mental oversight,” and “doing what they feel comfortable with, even if it devastates employee morale, engagement, and productivity; seriously undercuts retention and recruitment; and harms diversity and inclusion. A growing body of research debunks these beliefs.

Culture 97

Culture Benchmarking Analysis Methodologies 97

1 to 1

DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. With a broad understanding of what is possible and what is pipe dream, leading CX consultants can help your team identify quick win opportunities that will deliver substantial CX improvements.

Metrics 26

Metrics Tools Case Interview Strategy 26

Harvard Business

MAY 8, 2017

How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? Financial performance. Has this transformation had impact on customers and its industry in the past decade?

Methodologies 49

Methodologies Culture Metrics Company 49