Remove 2017 Remove Culture Remove Process Improvement Remove Survey
article thumbnail

Improving the Patient Experience: People, Process, Place Model

Tom Spencer

Through this survey patients answer approximately 32 questions regarding their inpatient stay. 1 Centers for Medicare and Medicaid Services ( CMS ) increased this incentive to approximately 2% of Medicare payments in 2017. For hospitals that are underperforming, how can they improve? Process: Each Step Matters.