Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience
Harvard Business
DECEMBER 8, 2016
In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at customer experience have one-and-a-half times as many engaged employees as customer experience laggards do. For example, here are the 10 stages a client of mine identified in their employee journey: sourcing and recruiting. advancement.
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