Tom Spencer

MAY 27, 2017

million days were lost in 2015/16 due to stress. As an owner’s ability to perform suffers due to stress, the management of the business can deteriorate. Thanks to technological advancements, this is now very cost effective with companies like Process Street or SweetProcess specialising in standardising operating procedures.

Small Business 60

Small Business Survey Management Sales 60

Harvard Business

JULY 26, 2018

On March 25 mighty Uber bowed out of Southeast Asia by selling its operation in several countries to local rival Grab. Three months after the sale, in June 2018, Toyota decided to pour $1 billion into Grab, in a bid to expand other offerings in the region including food delivery and electronic payments. “‘Why us?

Recruiting 36

Recruiting Recruitment Transportation Advertising 36

Harvard Business

MARCH 29, 2018

In study after study for over a decade, operations researchers have found that retailers understaff during peak hours. Increasing staffing, they found, could increase sales and profits. More-stable scheduling increased sales and labor productivity. And yet this message on the costs of lean scheduling fell on deaf ears.

Retail 28

Retail Sales Productivity Research 28