For Some Platforms, Network Effects Are No Match for Local Know-How
Harvard Business
JULY 26, 2018
Grab, which launched its service in 2012 with 40 drivers in Malaysia, came late to the ride-hailing game, only after Uber had established a formidable position in the United States. When a platform strategy requires mixing the digital and the physical, the area of differentiation lies in service delivery in the physical world.
Let's personalize your content