7 Critical Success Factors for Project Based Firms to Consider in 2024
Progressus
NOVEMBER 10, 2023
For example, if your CSF is improving service quality, you might use KPIs like average resolution time, first-time fix rate, or customer satisfaction scores to understand how you’re performing in this area. Do you provide hands-on skills training? What kind of impact has that training had on client outcomes? The bottom line?
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