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How Avaya Turned Around Its Customer Ratings

Harvard Business

In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. Avaya embraced innovation as a risk management exercise. The key to this transformation was an innovation approach common in the software industry: agile invention methodology.

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A 4-Step Process to Help Senior Teams Prioritize Decisions

Harvard Business

Consider the experience of one of the world’s largest footwear manufacturers, whose leaders engaged in an exercise that others can use to revamp the way they make decisions. For the footwear manufacturer, the exercise turned out to be less straightforward than it initially appeared. It consists of these four steps: 1.