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2022 wage strategies: How contact centers can face the Great Resignation

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In the long run they will cost you less than if you pay lower wages because they will stay longer and improve their skills over time. In our experience, we have found that even slight increases above market averages will attract better candidates who will be more likely to stay, both in the U.S. The average wage for a U.S.

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Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. Don’t obsess over metrics like inquiry volume or time to close tickets. What to do.

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