Rick Conlow

FEBRUARY 15, 2023

The team leader did little upfront analysis or training. In one retail company, a group of managers did this ad nauseam about a selected few. Early in my career, I had a process improvement project that included service managers from various locations. Sabotage is what happens next. She just assigned the project.

Training 91

Training Training Leadership eBook 91

Rick Conlow

JUNE 3, 2021

Less than 25% of employees have attended a company sponsored training program in the last five years. Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes. You must act.

Turnaround 52

Turnaround Training Training eBook 52

Rick Conlow

JUNE 3, 2021

Less than 25% of employees have attended a company sponsored training program in the last five years. Do not wait for your boss to tell you to do something differently to improve. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes. You must act.

Turnaround 52

Turnaround Training Training eBook 52