eBook Operations Retail Study 
Rick Conlow
JUNE 3, 2021
Failing teams reinforce three inter-related issues: Only 15% of employees are engaged, based on employee engagement studies. Over 80% of managers fail according to leadership derailment studies. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes.
Rick Conlow
JUNE 3, 2021
Failing teams reinforce three inter-related issues: Only 15% of employees are engaged, based on employee engagement studies. Over 80% of managers fail according to leadership derailment studies. One large retail company tried for four years to improve their customer experience to no avail. If you do, you add to your woes.
Harvard Business
MARCH 20, 2017
Consider Amazon: The company has almost single-handedly transformed major parts of the retail, logistics, and internet sectors in just two decades. It constantly plows capital into its long-term operations — often at the expense of short-term financial results. It is to ask of change in any one area of the business: At what pace?
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