Rick Conlow

JUNE 3, 2021

One large retail company tried for four years to improve their customer experience to no avail. With a change of pace and new strategies that I brought, they made significant gains in four months. With training for multiple process improvement action teams, they won the JD Power Award. A few people were fired as a result.

Turnaround 52

Turnaround Training Training eBook 52

Rick Conlow

JUNE 3, 2021

One large retail company tried for four years to improve their customer experience to no avail. With a change of pace and new strategies that I brought, they made significant gains in four months. With training for multiple process improvement action teams, they won the JD Power Award. A few people were fired as a result.

Turnaround 52

Turnaround Training Training eBook 52

Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. Now, all of a sudden their operations are getting very sophisticated. I felt like they got a lot out of it. We don’t have to do that.

Interviews 156

Interviews Consulting How To Operations 156