Development Risk Analysis Training Video 
Melissa Agnes
SEPTEMBER 16, 2014
1) Provide social media training for everyone that operates as an admin on a brand account. If they are in any way responsible for content, customer service, monitoring or answering fan questions, they need to have a deeper level of training. Platforms: Managers need to be trained on the platforms they use.
Melissa Agnes
FEBRUARY 1, 2017
Earlier this week, I published a #crisisready video that discusses the emotional factors that can quickly escalate an incident to crisis-level. An important question that should be added to your risk analysis – every time. Welcome to episode #059 of The Crisis Intelligence Podcast, with Melissa Agnes and Sam Miller.
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