Tom Spencer
JUNE 23, 2023
The hypothesis-based problem solving (HBPS) approach is a method employed by consultants to develop actionable recommendations for clients using a structured, evidence-based process. Drivers are things that impact the problem you are trying to solve and can be formulated in four different ways: Engaging in a group exercise (e.g.,
1 to 1
AUGUST 30, 2021
Keywords and trends, customer sentiment, and process analysis can help improve sales engagements and improve future interactions on the phone or through digital channels. There is also great potential for user-generated videos among sales teams and other internal groups. Where you go from there is up to you.
Harvard Business
JUNE 13, 2018
RPA is a category of software tools that enable complex digital processes to be automated by performing them in the same way a human user might perform them, using the user interface and following a set of predefined rules. Why RPA Needs Process Analysis. billion customer journey transformation program.
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