article thumbnail

Synergy Unleashed: The Power of Great Teamwork

Rick Conlow

This results in missed opportunities for new products, process improvements, or creative solutions to challenges. Poor Leadership: Many leaders at the top come from a finance background and this inhibits their focus on people. Offer constructive feedback to team members, highlighting their strengths and areas for improvement.

article thumbnail

Why This Health System Offers Refunds to Dissatisfied Patients

Harvard Business

While the program does have marginal costs (more on this further on) we feel that the benefits in terms of learning, process improvement, and patient experience more than offset these. In response, in addition to granting refunds, we have altered construction schedules to reduce patients’ discomfort. Improving Outcomes.

System 28