Remove Case Interview Remove eBook Remove Recruitment Remove Sales
article thumbnail

6 ways to renew (and stick to!) your CX vows

1 to 1

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. Consider adding Voice of Customer (VoC) , analytics , interviews, and polls to your arsenal of feedback tools. The post 6 ways to renew (and stick to!)

Metrics 26
article thumbnail

Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

We love being in the trenches with our clients, a case with every professional services firm. I think their recruiters love that because it’s an annuity for them. Many consulting firms spend time writing about their methodologies or writing about their own case studies to self-promote. That’s been okay.