Books Operations Process Improvement Recruitment 
Rick Conlow
MAY 31, 2023
High turnover incurs costs for recruiting, training, and onboarding new employees, as well as potential disruptions to workflow and productivity. This results in missed opportunities for new products, process improvements, or creative solutions to challenges. Finally, see Rick’s newest book.
Harvard Business
JUNE 13, 2018
To be clear, however, the match between RPA and business processes isn’t a perfect one if the goal is to redesign or improve the process rather than to automate its current state. As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything.
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