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6 ways to renew (and stick to!) your CX vows

1 to 1

In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success. Step #6: Measure your success with customer-focused metrics This final step is more like the beginning of your long-term CX strategy. your CX vows appeared first on 1to1 Media.

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Why Aren’t Black Employees Getting More White-Collar Jobs?

Harvard Business

Forty years ago, two companies were known for aggressively recruiting minorities on college campuses: IBM and Xerox , both considered hot tech companies of that era. It seems the national conversation and media focus on the subject have resulted in minimal impact. Hayon Thapaliya. The job began my long career in the high-tech industry.

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