Benchmarking, Leadership, ROI and Survey - Management Consulting Connection

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Benchmarking

Leadership

ROI

Survey

Being Engaged at Work Is Not the Same as Being Productive

Harvard Business

FEBRUARY 16, 2017

The company saw these findings as further evidence that continuing to invest in improving employee engagement would have a positive ROI for the business above and beyond simply having happier employees. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive.

Productivity

Productivity Metrics Culture Data

The Most Common Reasons Customer Experience Programs Fail

Harvard Business

DECEMBER 28, 2016

There is place in the world for performance benchmarking survey metrics like net promoter score (NPS). Lack of momentum and sluggishness spell doom to a CX program, and leadership must propel the program. True CX leadership comes from: Ownership. Give your leader the authority to be successful.

Metrics

Metrics Data ROI Benchmarking

Being Engaged at Work Is Not the Same as Being Productive

The Most Common Reasons Customer Experience Programs Fail

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