Benchmarking, Data, Efficiency and ROI - Management Consulting Connection

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Benchmarking

Data

Efficiency

ROI

Business intelligence vs. predictive analytics: Turn key differences into advantages

1 to 1

MAY 26, 2022

While many companies use these tools to better utilize the big data at their disposal, a quick Google search shows that these are still common questions. Business intelligence and predictive analytics are often used interchangeably to describe tools and methods for utilizing data to make informed decisions. A brave new data world.

Data

Data Tools Sales ROI

6 ways to renew (and stick to!) your CX vows

1 to 1

DECEMBER 13, 2021

Data is at the core of any customer experience strategy. You can also use data collection to build a more nuanced understanding for the “why” behind your customer journey maps. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics

Metrics Tools Case Interview Strategy

Business intelligence vs. predictive analytics: Turn key differences into advantages

6 ways to renew (and stick to!) your CX vows

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