Organizational Talent Consulting

MARCH 4, 2024

There is a high demand for employees with data analytics skills, and it is very challenging to source, recruit, and retain those who possess these analytical attributes. Culture Lever #4 : Deliberate role modeling and training. Culture Lever #6 : How leaders recruit, promote, and excommunicate. Jossey-Bass. Wallace, D.

Talent 82

Talent Data Strategy Strategy 82

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy 26

Strategy Strategy Strategy& Talent 26

Progressus

OCTOBER 25, 2023

Forrester’s 2022 Predictions includes an important statistic that underscores this point: roughly 80% of consumers view the world as all digital — there is no divide. Again, business leaders will need to prepare employees to make the most of the latest tech and provide ongoing support and training.

Data 52

Data Agile Tools Talent 52