This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove 2022 Remove Benchmarking Remove Development Remove Travel
article thumbnail

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

MARCH 21, 2023

airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Despite all the innovative advances in travel, Bastian said in-flight wi-fi has been an abysmal experience for passengers. “We We define our business as an experience business. Transportation is what we do,” he added.

Report 26
Report Healthcare Airlines Trends 26
article thumbnail

Why an Innovation Culture Matters

Organizational Talent Consulting

MARCH 7, 2022

Leaders that focus on cultivating an innovation culture and developing innovative leaders outperform their competition. Space travel alone is challenging, but reusing a rocket by landing it on a drone ship takes the complexity to another level. recruiting, rewarding, recognizing, and developing innovation champions.

Culture 52
Culture Boston Consulting Group Leadership Recruiting 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 76,000+ Insiders by signing up for our newsletter

About
About
Editions
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024